SHOPPING AT BCC
Are all products on sale secondhand?
The rest of the products are pre-owned and in great condition. In case the product is pre-owned but unused, it is mentioned in the ‘Condition’ section of the product description.
Are the clothes sanitised?
Is COD available?
Can I return something if it doesn’t fit me?
| Do you deliver outside Mumbai?
Yes! We ship across India at a small added shipping fee. We cater to all pin codes :)
Do you deliver outside India?
It takes about 3-4 working days for the product to reach you. The tracking ID is shared via email within a day of purchase.
RETURNS & REFUNDS
| Can I return something if it doesn’t fit me?
Yes, you can return for store credit that is valid for a year from purchase date. We must be informed within 24 hours of receipt of the product in case of any returns. However, we urge you to check measurements and other details mentioned thoroughly to avoid returns.Do I have to ship the product back to you?
If your pin code is within our service areas, we will initiate a pickup. If not, we would require you to ship the product back to us. Your store credit will be applicable once we receive the product. The product must be in its original condition with no damage.My product has a defect. Will I get a refund?
We thoroughly check our products before shipping. However, in case of any unmentioned damages or defects, we will initiate a full refund. We would require pictures of the damage as soon as you receive the product to be able to initiate a refund from our end. We would require you to return the product to us. Your refund will take about 7-14 days to reflect in your account after we receive the product.
| What items do you accept for reselling?
We accept clothing (men and women), accessories, perfumes, sealed makeup, books and shoes for resale. We are also interested in reselling vinyl records and vintage collectibles.
What is the criteria for selection of clothing pieces for reselling?
Do you accept only branded clothing?
How much can I expect to make from my closet?
How do I send my stuff to you?
How do I get paid?
What happens if my pieces don’t get sold?
If you would like to give away your pieces, we can donate or upcycle them. We will ensure the pieces do not reach the landfill and are put to good use.